Secret Shop Reports & Analysis for Senior Living

What is a Secret Shop?
 Secret Shopping or "Mystery Shopping" is a method used by marketing research companies and organizations that wish to measure the quality of sales and service, job performance, regulatory compliance, or to gather specific information, about a market or competitors, including products and services.


Mystery shoppers, typically mirror common consumer behavior in order to test the consistency of the habits deemed important to a specific brand or industry. Mystery shoppers, which are independent contractors, submit detailed reports and feedback about their experiences.


  • How quickly are salespeople responding to leads generated online?

  • How many times are they attempting to make contact? 


  • Which methods are being used to reach out? (phone,email, text, etc)


  • Is it all being documented effectively in your CRM? 
 
Over what time period is my sales staff being "shopped"? ie. How long does this program last?
 
We submit a lead to each one of your communities and monitor their responses over a period of 14 days. 

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What's the cost of the secret shop?
 

It's a $2000 one-time fee. If you have further questions please book a call with us

What exactly does the secret shop measure?
 
The report will include in-depth reporting on a number of lead response metrics including: response time (aka speed-to-contact), number of follow-up attempts made, method of outreach (i.e. phone, email, text, etc), and consistency of messaging/branding. We will also show how your sales staff ranks against their industry peers, as well as give suggestions on best practices.
READY TO GET STARTED?
 
Order a secret shop today and gain transparency into your sales process.
 

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Response Time For Digital Leads

Total Number & Frequency of Follow-Up Attempts

Method of Response (ie phone, email, text, video, etc)

Messaging & Brand Consistency

Suggested Improvements Based on Industry Best Practices

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How effectively are your inbound sales leads being responded to? Book a secret shop today and find out.

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If so, a "secret shop" is a great place to start.  Click the button below to setup an intro call to discuss how to get started!

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